Great Technical Writing Supports Great User Experiences
Hello and welcome. I'm Mike Mitchell, a technical writer with an instructional design background who wrangles complex ideas into interesting and accessible content.
I help people learn how to use technical services and products because it makes people's lives easier, business owners and customers alike.
What I Do Best
Technical Documentation and Content - I create human-friendly product documentation, user guides, and manuals that help people understand and operate complex systems.
Tech Articles & Blog Posts - I write interesting articles and blog posts that dive deep into technology, offering readers engaging insights and expert analysis.
Website Copy - I write engaging and effective website content, including UX instructions, descriptions, procedurals, and sales pages.
Editing and Proofreading - I ensure written technical content is polished, accurate, and consistent with a company's style guide and branding.
Content Strategy - I assist in planning, developing, and managing content for organizations, ensuring it meets their objectives and audience's needs.
Writing Samples
1. How to Build an Online Course Template in Canvas Using HTML and CSS
Project Description: I wrote this guide for a faculty training at a medium-sized university to help faculty create visually appealing front page templates for their Canvas courses. It walks them through the process of copying and pasting HTML and CSS code snippets, customizing the code with their own images, and linking buttons to relevant course sections.
2. The Advantages of Using REMs Over EMs in CSS Font Sizing
Project Description: I wrote this guide for beginner-level web designers. I emphasized clear language and simple code snippets. The article compares the use of em and rems units in CSS font sizing for responsive web designs and shows how certain choices can lead to inconsistencies in layouts.
3. How to Create a Dynamic FAQ Section Using Webflow's CMS
Project Description: I wrote this article to provide beginner-level Webflow users with instructions on how to create dynamic FAQ sections on their websites using Webflow's CMS. I included screenshots and broke the process down into clear steps.
4. Security Camera Laws, Rights, and Rules
Project Description: In this article for a large media brand, I wrote about concepts like the expectation of privacy, wiretapping laws, and the legality of recording conversations. I used relatable examples and offered practical advice for staying within the law. This article is under NDA so I can only provide you a copy if you contact me directly using the chat link at the top of my portfolio.
5. How Google Nest Hub Can Turn Your House Into a Smart Home
Project Description: Another article for a large media brand. I wrote this guide to show homeowners the capabilities of Google Nest Hub and how it can function as a central control panel for a smart home setup. I explained the device's integration with Google Assistant, Google Home App, and various Nest products like security cameras and doorbells. Because this article is under NDA, please contact me for a copy and I'll be happy to provide it.
6. How to Use a Fire Extinguisher
Project Description: This article provides a step by step guide on how to use a fire extinguisher, emphasizing the importance of safety precautions and the PASS acronym (pull, aim, squeeze, sweep). It also covers the different types of fire extinguishers, their uses, and proper disposal methods. Because this article is under NDA, please contact me for a copy and I'll be happy to provide it.
UX and Web Writing
TLC Pet Care - https://www.tlcpet.vet
Platform - Squarespace
Process - I interviewed the business owner at her business and recorded our conversations, with her permission. Our candid discussions informed all of the marketing messages and services offered. I used these interview to write all the marketing copy, calls to action, and veterinary service descriptions. I believe the content works well because she spoke to me as if I didn't know veterinary knowledge at all. I shaped the messaging to appeal to pet parents, the kinds of people who call their pets their kids.
Client Testimonials
★★★★★
Mike's work was amazing! I gave him a video transcription and he turned it into a well written, polished article. I'll definitely be using Mike's services again!
★★★★★
Mike was amazing to work with! Not only did he create an amazing website for us, he took the time to explain the process with us and answer all of our questions! Mike was available at any time of the day and responded very quickly! I would highly recommend working with him for any projects you may have!
★★★★★
Mike was so easy to work with. He asked detailed questions to understand the project and desired outcomes. He kept me updated on the project status and what he needed from me. He was patient as I gathered information, never made me feel rushed and always made me felt heard. I am non-technical and he was able to explain things in terms I could understand. I would absolutely recommend him and work with him again.
★★★★★
I would give Mike 10 stars if I could! He did a great job, went above & beyond what I expected and kept me informed every step of the way. I couldn't have asked for a better person to help me solve my issue. I'm looking forward to being able to work with him again in the future!